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Kaluza 2.0 unexpected closing


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Hello,

I've installed Kaluza on Win10 ver. 1803, 16GB RAM.

The software works perfectly until I try to play with radial menu of the plots: after right-click opening and next closing this menu the Kaluza unexpectedly closes and exits to Windows. It happens on any plot/histogram, regardless of action I've done or not in the radial menu.

I'd be obliged for any advice how to solve this issue.

 

Regards,

Michal

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Hi Michal,

 

If you open the Kaluza About Box there is a button there to open the directory where the log files are kept. Could you please send these log files to your Beckman Coulter technical support team? They'll forward it to the development team and we'll investigate.

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  • 2 weeks later...

Exception:


Kaluza Version=1.5.20365.16139

Name=Kaluza, Version=1.5.20365.16139, Culture=neutral, PublicKeyToken=null

Location=C:\Program Files (x86)\Beckman Coulter\Flow Cytometry\Kaluza Analysis 1.5.20365.16139\Kaluza.exe

Date=2018/5/29 22:46:00

Command Line="C:\Program Files (x86)\Beckman Coulter\Flow Cytometry\Kaluza Analysis 1.5.20365.16139\Kaluza.exe"

Current Directory=C:\Program Files (x86)\Beckman Coulter\Flow Cytometry\Kaluza Analysis 1.5.20365.16139

Machine Name=DESKTOP-7BAU6JD

OS Version=Microsoft Windows NT 6.2.9200.0

OS Architecture=64 位

Service Pack Major Version=0

Service Pack Minor Version=0

OS Language=2052

Locale=0804

Computer Manufacturer=Dell Inc.

Computer Model=XPS 15 9560

Computer Chassis=Notebook

Processor Count=4

Processor Manufacturer=GenuineIntel

Processor Name=Intel® Core i5-7300HQ CPU @ 2.50GHz

Processor Description=Intel64 Family 6 Model 158 Stepping 9

CLR Version=4.0.30319.42000

Working Set Size=212922368

Total Visible Memory Size=8205896

Hardware=Standard

Device=Intel® HD Graphics 630 [version 21.20.16.4664] (@ 1920x1080)

Device=NVIDIA GeForce GTX 1050 [version 24.21.13.9764]

Worklist Entry=CHENLIZHONG_Tube_001_010, Index=0, Type=Protocol, Events=186001, Parameters=15

Open Activity Count=1

Selected Activity=Analysis Activity


Type=System.NullReferenceException


Message=Object reference not set to an instance of an object.


Stack:

at BCI.Kaluza.UI.Sheet.RadialMenu.RadialMenuHost.ClearCurrent()

at BCI.Kaluza.UI.Sheet.RadialMenu.RadialMenuHost.OnClosed(EventArgs e)

at System.Windows.Controls.Primitives.Popup.DestroyWindow()

at System.Windows.Controls.Primitives.Popup.<HideWindow>b__122_0(Object sender, EventArgs args)

at System.Windows.Threading.DispatcherTimer.FireTick(Object unused)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

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